Help & FAQ

To update your account information: 1. Go to your Settings page (accessible from the dashboard or navigation menu) 2. You can update your: • Display name • Email address • Phone number • Profile photo • Notification preferences Changes are saved automatically. If you update your email address, you may need to verify the new address. For vendor accounts, you can also update your business name, description, and business details from your vendor settings.

Push notifications let you know instantly when something happens with your order: To enable: 1. Go to your Settings page 2. Find the Notifications section 3. Toggle on "Push Notifications" 4. Your browser will ask for permission — tap "Allow" You'll receive push notifications for: • Order confirmations and status changes • Pickup reminders • Messages from vendors (or buyers, if you're a vendor) Tip: Push notifications work even when you're not actively using the app, so you'll never miss an important update.

You have full control over how you receive notifications: Available channels: • In-App — Always on, notifications appear in your dashboard • Email — Order updates, market news, and more • Push — Instant browser notifications • SMS — Text messages for urgent updates (if opted in) To manage your preferences: 1. Go to Settings 2. Find the Notification Preferences section 3. Toggle each channel on or off To stop SMS notifications specifically: • Reply STOP to any text message from us • Or disable SMS in your notification settings • Or remove your phone number from your profile

You can request account deletion at any time: 1. Go to Settings 2. Scroll to the "Delete Account" section 3. Follow the prompts to confirm deletion What happens when you delete your account: • Your personal information is removed • Your order history is anonymized (transaction records may be retained for legal purposes) • Any active orders should be completed or cancelled first • Vendor accounts: deactivate all listings and resolve pending orders before deleting If you need help with account deletion, contact us through our support page. Note: Account deletion is permanent and cannot be undone.

You can reach our support team in several ways: 1. Visit the Support page (linked from the bottom of every page) 2. Fill out the contact form with your name, email, and a description of your issue 3. Choose a category that best matches your question: • General Question • Technical Problem • Order Issue • Account Help • Feature Request We typically respond within 24-48 hours. For urgent order issues, we recommend also reaching out to the vendor directly. Tip: Check our Help & FAQ page first — your question may already be answered!

As a marketplace facilitator under Texas law, 815 Enterprises collects and remits applicable sales tax on all transactions processed through the platform. This means you do not need to separately collect sales tax from buyers on orders placed through our marketplace. This page explains how sales tax works on the platform and what you still need to do as a Texas-based vendor. ## How Sales Tax Works on the Platform When a buyer places an order through the platform, sales tax is automatically calculated based on: - **The product category** — some items are taxable and some are exempt under Texas law - **The pickup location** — Texas sales tax rates vary by city and county (6.25% state base rate plus up to 2% local rate, for a maximum of 8.25%) The platform adds sales tax as a separate line item at checkout. The buyer pays the tax as part of their total. The platform collects the tax and remits it to the Texas Comptroller on your behalf. **You do not need to calculate, collect, or remit sales tax on platform transactions.** ## What Is Taxable in Texas? ### Food Trucks — All Items Are Taxable All prepared food sold for immediate consumption is subject to Texas sales tax. This includes hot foods, cold prepared items, beverages, and any food served with utensils. The platform automatically marks all food truck listings as taxable. Pre-packaged food items that you did not produce (chips, bottled water, etc.) are not permitted on the platform. ### Farmers Markets — Depends on the Product Category **Exempt from sales tax (food for home consumption):** - Fresh produce (fruits, vegetables, herbs) - Dairy products and eggs - Pantry items (jams, honey, sauces, pickles) - Raw and frozen meats (not cooked or heated) - Baked goods sold for take-home (whole loaves, bags of cookies, whole pies) **Subject to sales tax:** - Prepared foods sold for immediate consumption (hot food, individual servings with utensils) - Plants and flowers - Health and wellness products (soaps, lotions, candles) - Art, crafts, and home goods - Cooked or heated meat products (smoked brisket plates, rotisserie chicken) - Baked goods sold as individual servings for immediate consumption (slice of pie with a fork) When you create a listing, the platform automatically determines the tax status based on your product category. For categories where it depends on how the item is served (meat and baked goods), the platform asks a simple question to determine the correct treatment. ## What You Still Need to Do Even though the platform collects and remits sales tax on marketplace transactions, Texas law requires vendors to: 1. **Maintain a Texas sales tax permit** — You must register with the Texas Comptroller and obtain your own sales tax permit. You can apply for free at the Texas Comptroller website (comptroller.texas.gov). Having a permit does not mean you owe additional tax on platform sales — it is a registration requirement. 2. **Report marketplace sales on your tax return** — When you file your Texas sales tax return, you should report platform sales as marketplace sales. The Texas Comptroller provides specific lines on the return for marketplace provider transactions. These sales are reported but the tax has already been collected and remitted by the platform. 3. **Collect tax on non-platform sales** — If you make sales outside the platform (walk-up cash sales at your booth, direct orders not placed through the app), you are responsible for collecting and remitting sales tax on those transactions yourself. 4. **Keep records** — You are required to maintain sales records for at least as long as applicable federal and state law requires. The platform provides sales reports and analytics in your vendor dashboard that can help with your recordkeeping. ## Using the Platform for Tax Records - **Sales reports** — Your vendor dashboard shows total sales, taxable vs. non-taxable breakdowns, and sales by date range. - **Order history** — Every order shows whether tax was collected and the amount. - **CSV export** — Download your sales data for your accountant or tax records (available on Pro and Boss tier plans). ## Important Notes - The platform collects and remits Texas sales tax as a marketplace facilitator under Texas Tax Code Section 151.0242. - Sales tax is calculated on the product price. Platform service fees are separate from the taxable amount. - Tax rates are determined by the pickup location, not the buyer's home address. - The platform's tax collection applies only to transactions processed through the marketplace. Sales made outside the platform are your responsibility. - Tax laws can change. The platform updates its tax calculations as required by law. For questions about your specific tax situation, consult a tax professional or contact the Texas Comptroller at 1-800-252-5555. ## Helpful Resources - Texas Comptroller — Sales Tax: https://comptroller.texas.gov/taxes/sales/ - Texas Comptroller — Marketplace Providers and Sellers: https://comptroller.texas.gov/taxes/sales/marketplace-providers-sellers.php - Apply for a Sales Tax Permit: https://comptroller.texas.gov/taxes/permit/ - Texas Cottage Food Law FAQ: https://www.dshs.texas.gov/foods/cottage-food-production

Our platform connects local vendors — farmers, artisans, food trucks, and small businesses — with customers in their community. Vendors list their products online, and customers can browse, pre-order, and pick up at local markets, events, or private pickup locations. Think of it as a way to shop local, but smarter. You know exactly what will be available, your items are reserved for you, and you skip the guesswork at the market. The platform currently supports two verticals: • Farmers Marketing — for farmers markets, farm stands, and local producers • Food Truck'n — for food trucks and mobile food vendors

Creating an account is free and takes less than a minute: 1. Visit the platform and tap "Sign Up" 2. Enter your name, email address, and create a password 3. Verify your email address by clicking the link we send you 4. You're in! Start browsing vendors and products You can create a shopper account to browse and order, or apply for a vendor account if you want to sell. Tip: You can browse products without an account, but you'll need one to place orders.

There are several ways to find vendors in your area: 1. Enter your ZIP code or city on the browse page 2. Allow location access when prompted — we'll show vendors nearest to you 3. Browse the Markets page to find markets and events in your area 4. Use the search bar to find specific products or vendor names Your location preference is saved so you don't have to enter it every time. You can change it anytime by updating your location on the browse page.

No! You can browse vendors, products, and markets without creating an account. However, you will need an account to: • Place orders • Save favorite vendors • Receive order notifications • Leave reviews Creating an account is free and only takes a minute.

Our platform hosts a variety of local vendors, including: Farmers Marketing: • Produce growers (fruits, vegetables, herbs) • Bakers and cottage food producers • Dairy and egg producers • Meat and poultry vendors • Artisans (crafts, art, handmade goods) • Plant and flower sellers • Prepared food vendors Food Truck'n: • Food trucks and mobile food vendors • Pop-up kitchen operators • Catering-style meal prep services All vendors go through an approval process before they can list products on the platform.

Placing an order is simple: 1. Browse products from vendors in your area 2. Tap "Add to Cart" on items you want 3. Review your cart — you can adjust quantities or remove items 4. Choose your pickup location and time (if applicable) 5. Proceed to checkout 6. Enter your payment information (secure, encrypted processing) 7. Confirm your order After you order, the vendor receives a notification and will confirm they can fulfill it. You'll get a notification when your order is confirmed and again when it's ready for pickup.

Your order goes through several stages: • Paid — Your payment has been processed. Waiting for vendor to confirm. • Confirmed — The vendor has confirmed they can fulfill your order. • Ready — Your items are prepared and ready for pickup. • Fulfilled — Both you and the vendor have confirmed the handoff. Complete! • Cancelled — The order was cancelled (by you or the vendor). • Refunded — A refund has been issued to your payment method. You can check your order status anytime in your Orders page.

Pickup is simple and takes just a minute: 1. You'll receive a notification when your order is ready 2. Go to the market or pickup location during the scheduled hours 3. Find the vendor's booth or location 4. Show your order information to the vendor 5. The vendor verifies your order and hands over your items 6. You both confirm the handoff in the app It's important that both you and the vendor confirm — this protects both parties and ensures accurate record-keeping. Tip: Have your phone charged and the app open when you arrive at the market.

Mutual confirmation is how we verify that the handoff happened: 1. After the vendor gives you your items, tap "Acknowledge Receipt" in the app 2. The vendor sees a prompt and taps "Yes, I Handed It Off" within 30 seconds 3. Both of you see a green confirmation screen — you're done! Why does this matter? • Payment is not released to the vendor until both parties confirm • It protects you if there's a dispute about whether you received your items • It protects the vendor by proving they fulfilled the order If something is wrong with your order, tap "I Did Not Receive This" instead of confirming.

Yes, but the timing matters: Before vendor confirms: • Cancel for free — full refund, no questions asked After vendor confirms (within grace period): • Cancel for free during the initial grace period after placing your order After vendor confirms (past grace period): • A 25% cancellation fee applies — the vendor has already started preparing your order • You receive a 75% refund Please cancel as early as possible if your plans change. Vendors prepare items specifically for your order, and late cancellations mean wasted food and effort. To cancel, go to your Orders page and tap "Cancel Order" on the order you want to cancel.

If you don't pick up your order during the scheduled window: • The vendor may mark the order as a no-show • You will not receive a refund for missed pickups • Repeated no-shows may result in account restrictions If you know you can't make it, cancel the order before the cutoff time to avoid the no-show penalty. You can also contact the vendor directly to arrange an alternative if possible. Tip: Enable push notifications so you get reminded about upcoming pickups.

Yes! You can add items from multiple vendors to your cart in a single shopping session. Here's how it works: • Each vendor's items become a separate order at checkout • You'll see each vendor's items grouped together in your cart • Payment is processed for all orders at once • Each vendor confirms and fulfills their portion independently • You'll pick up from each vendor separately at the market This means you might have different pickup times or locations for different vendors' items.

If there's an issue with your order at pickup: Missing items: • Tap "I Did Not Receive This" instead of confirming receipt • Talk to the vendor directly — most issues can be resolved on the spot Wrong items: • Work it out with the vendor at their booth • The vendor can make corrections or substitutions Quality concerns: • Raise the issue with the vendor directly at the time of pickup • The vendor is responsible for product quality Vendor not present: • Check the market schedule for the vendor's hours • Contact the vendor using the information on your order details • If you cannot reach the vendor, contact our support team For any unresolved issues, visit our support page to submit a request.

We support several payment methods to make buying and selling convenient: Online Payments (processed at checkout): • Credit & Debit Cards — Visa, Mastercard, Amex, and Discover are accepted on every order. Payments are processed securely through Stripe. In-Person Payments (arranged between buyer and vendor): • Venmo — If a vendor has linked their Venmo, you can pay via Venmo at pickup. • Cash App — If a vendor has linked their Cash App, you can pay via Cash App at pickup. • PayPal — If a vendor has linked their PayPal, you can pay via PayPal at pickup. • Cash — Some vendors accept cash at pickup. Look for the "Cash" badge on their profile. Each vendor chooses which payment methods they accept. You can see their accepted methods on their vendor profile and on each listing. You can also filter the Vendors page by payment method to find vendors that accept your preferred way to pay. Note: In-person payment methods (Venmo, Cash App, PayPal, Cash) are arranged directly between you and the vendor at pickup. The platform processes card payments only.

A small service fee is added to each order to cover payment processing, platform maintenance, and customer support. Here is how it works: Buyer Service Fee: • 6.5% of your order subtotal, plus a $0.15 per-order flat fee • This is added to the prices you see at checkout • Example: A $20.00 order would have a $1.30 percentage fee + $0.15 flat fee = $1.45 in fees, for a total of $21.45 Small Order Fee: • Farmers Marketing: Orders with a displayed subtotal under $10.00 have an additional $1.00 small order fee • Food Truck'n: Orders with a displayed subtotal under $5.00 have an additional $0.50 small order fee • This fee helps cover the fixed costs of processing smaller transactions • Tip: Add one more item to get above the threshold and avoid this fee Vendor Service Fee: • Vendors pay a matching 6.5% + $0.15 fee on the base price of each order • This is deducted from their payout automatically All fees are shown transparently at checkout before you confirm your order. There are no hidden charges.

You can add a tip to any order during checkout. Tips are a great way to show appreciation for your vendor's work. How tipping works: • Choose a tip percentage (10%, 15%, 20%) or enter a custom amount at checkout • Your tip is calculated on the displayed subtotal (the prices you see including the service fee markup) • The tip is added to your total charge Where does the tip go? • The vendor receives the tip on the base food cost of your order • A small portion of the tip that corresponds to the platform service fee is retained by the platform • No additional processing fees are taken from tips beyond this split Tips are completely optional but always appreciated. They go a long way in supporting the local vendors you love.

Refund situations depend on the circumstances: Order cancelled before vendor confirms: • Full refund issued automatically Order cancelled after vendor confirms (past grace period): • 75% refund (25% cancellation fee applies) Quality or fulfillment issues: • Contact the vendor directly first — they handle product-related issues • If unresolved, contact our support team for assistance Refunds are processed back to your original payment method. Please allow 5-10 business days for the refund to appear on your statement.

There is no hard minimum order amount — you can place an order of any size. However, a small order fee applies to help cover the fixed costs of processing smaller transactions: Farmers Marketing: • Orders with a displayed subtotal under $10.00 have a $1.00 small order fee added • Once your displayed subtotal reaches $10.00, the fee is automatically removed Food Truck'n: • Orders with a displayed subtotal under $5.00 have a $0.50 small order fee added • Once your displayed subtotal reaches $5.00, the fee is automatically removed The "displayed subtotal" is the sum of item prices you see in your cart (which already includes the service fee markup). This fee is shown clearly at checkout, so there are no surprises. Tip: If you are close to the threshold, adding one more item will often push you over and remove the small order fee entirely.

Your payment security is our top priority: • All payment processing is handled by a PCI-compliant payment processor • Your credit/debit card information is encrypted and never stored on our servers • We never see or have access to your full card number • All data transmitted between your browser and our servers is encrypted (HTTPS) The payment processor handles billions of dollars in transactions annually and meets the highest standards of payment security (PCI DSS Level 1). You can remove saved payment methods at any time from your account settings.

We collect only the information needed to provide our services: • Account information: name, email, phone number • Profile information: business details (for vendors) • Order information: what you ordered, pickup preferences • Location: your area (when you share it for finding vendors) • Usage information: how you use the platform (to improve our service) We do NOT: • Sell your personal information to third parties • Share your data for advertising purposes • Collect biometric data • Track you across other websites For complete details, read our Privacy Policy on the Terms of Service page.

When you share your location with us: • It's used to show you vendors, markets, and products near you • Your location preference is stored in a browser cookie for convenience • The cookie expires automatically after 30 days • We do not share your location with third parties • You can clear your location data at any time by clearing your browser cookies You can also search by ZIP code instead of sharing your exact location. Location sharing is always optional — you can browse all vendors without sharing your location.

Our complete Privacy Policy is available on our Terms of Service page. It covers: • What information we collect and why • How we use your information • Who we share information with (and who we don't) • Your rights and choices regarding your data • How we protect your information • Our cookie and tracking practices • State-specific privacy rights (California, Illinois) You can access it from the footer of any page by clicking "Privacy Policy" or "Terms of Service." If you have questions about our privacy practices, contact us through our support page.

Becoming a vendor is straightforward: 1. Visit the vendor signup page for your vertical (Farmers Marketing or Food Truck'n) 2. Create your account or log in if you already have a shopper account 3. Complete the vendor application with your business information: • Business name and description • Contact information • Product categories you plan to sell • Any required permits or certifications (varies by category) 4. Submit your application for review Our admin team will review your application and verify your information. You'll receive a notification when your application is approved. Tip: Have your business documents and permits ready before starting the application — it makes the process faster.

Required documents vary by what you sell and where you operate: Farmers Marketing vendors: • No permits needed: Produce, plants & flowers, art & crafts, clothing, home goods • Cottage Food or Health Department permit: Baked goods, pantry items (jams, sauces) • Health Department permit required: Dairy & eggs, prepared foods • Health Department + Processing license: Meat & poultry Food Truck operators: • Mobile Food Unit (MFU) Permit • Certified Food Manager (CFM) Certificate • Food Handler's Card • Fire Safety Certificate • Commissary Agreement (may be required in some jurisdictions) Requirements vary by state and local jurisdiction. The information above is general guidance — always check with your local health department for specific requirements in your area. You can upload your documents during the application process or add them later from your vendor settings.

Application review times vary depending on the volume of applications and the completeness of your submission. To speed up the process: • Provide complete and accurate business information • Upload all required permits and documents • Respond promptly if we request additional information • Make sure your contact information is correct You'll receive an email and in-app notification when your application status changes. If you have questions about your application status, contact our support team.

For the safety of our community, certain items cannot be sold on the platform: • Controlled substances (including THC/CBD products) • Firearms and ammunition • Explosives and fireworks • Tobacco and nicotine products • Alcohol • Raw unpasteurized milk (where prohibited by law) • Live animals • Recalled or adulterated products • Resale or wholesale items not produced by the vendor • Counterfeit goods For a complete list with details, visit the Prohibited Items page in your vendor dashboard. If you're unsure whether your product is allowed, contact our support team before listing it.

When your vendor application is approved, you may receive a complimentary promotional period on a paid plan tier at no cost. This gives you time to: • Set up your listings and get familiar with the platform • Start accepting orders and building your customer base • Experience the features of a paid plan before committing During the promotional period: • You have access to the features of the granted plan tier • No payment information is required • You'll receive reminders as the promotional period approaches its end When the promotional period ends: • Your account moves to the free tier • You can continue using the platform with free-tier features • Upgrade to a paid plan anytime to unlock more features Promotional periods are offered at the platform's discretion and may vary.

Creating a listing: 1. Go to your Vendor Dashboard 2. Tap "New Listing" or navigate to your Listings page 3. Fill in the details: • Product name and description • Price • Quantity and unit of measurement • Category • Photos (clear, well-lit photos help attract buyers) 4. Select which market(s) the product is available at 5. Save as draft or publish immediately Managing listings: • Edit any listing from your Listings page • Publish or unpublish listings to control availability • Update inventory quantities as needed • View how many listings you've used vs. your plan's limit Tip: Keep your inventory accurate to prevent overselling. Buyers rely on your listed quantities.

When a buyer places an order, here's your workflow: 1. You'll receive a notification (in-app, email, or push depending on your settings) 2. Review the order details in your Vendor Dashboard 3. Tap "Confirm" to accept the order — this tells the buyer you'll fulfill it 4. Prepare the items before the pickup window 5. When ready, mark the order as "Ready for Pickup" 6. At pickup: verify the buyer, hand over items, and confirm the handoff Important: • Confirm orders promptly — buyers are waiting to know their order is accepted • If you cannot fulfill an order, cancel it as early as possible • Keep your dashboard handy on market day for real-time order management Your dashboard shows all pending, confirmed, and ready orders in one place.

Payments are handled through our secure payment system: How it works: 1. Buyer pays at checkout — funds are held securely 2. You fulfill the order and both parties confirm the handoff 3. After mutual confirmation, your payout is initiated 4. Funds are transferred to your connected bank account Setting up payouts: • During vendor onboarding, you'll set up your payment account • Provide your bank account information for direct deposits • You can manage your payment settings from your vendor dashboard Payout timing: • Payouts are initiated after order completion and mutual confirmation • Transfer times depend on your bank (typically 2-7 business days) You can track all your payouts, earnings, and fee details in your vendor dashboard and your payment account dashboard.

You can set up different types of pickup locations: Traditional Markets: • Join an existing market listed on the platform • Your products will be available for pickup at that market • The number of markets you can join depends on your plan tier Private Pickup Locations: • Create your own pickup locations (e.g., your farm, kitchen, or designated spot) • Set your own pickup windows and hours • Great for direct-to-consumer sales outside of markets Events: • List your products at special events • Events have their own schedules and locations To set up a location: 1. Go to your Vendor Dashboard 2. Navigate to Markets or Locations 3. Choose to join an existing market or create a private pickup location 4. Set your pickup windows (days and times) The number of locations available depends on your vendor plan tier. Upgrade your plan for more locations.

The analytics dashboard helps you understand your business performance: What you can see: • Total revenue and order counts over time • Sales trends (daily, weekly, or monthly charts) • Top-selling products • Customer insights (new vs. returning customers) • Average order value Analytics access depends on your plan tier: • Free tier: Analytics not available • Lower paid tiers: 30-day data history • Mid-tier plans: 60-day data history • Top-tier plans: 90-day data history with CSV export To access your analytics: 1. Go to your Vendor Dashboard 2. Tap "Analytics" in the navigation Use your analytics to identify your best sellers, track seasonal trends, and make data-driven decisions about your product offerings.

Quality checks are automated nightly reviews that help you maintain a great vendor profile: What we check: • Schedule conflicts — overlapping pickup windows or missing schedules • Low stock alerts — products running low on inventory • Price anomalies — unusually high or low prices that may need attention • Listing completeness — missing descriptions, images, or required fields • Inactive offerings — subscriptions or boxes that haven't been updated If an issue is found: • You'll see it flagged in your vendor dashboard • Some checks may generate a notification • No action is required unless the flag indicates a genuine problem Quality checks help you maintain accurate listings and provide a better experience for your customers. They're designed to catch potential issues before buyers encounter them.

Upgrading your vendor plan is easy: 1. Go to your Vendor Dashboard 2. Tap "Upgrade Plan" or navigate to the Upgrade page 3. Compare available plans and their features 4. Select the plan you want 5. Complete the secure checkout process Your new plan takes effect immediately after payment. You'll have instant access to all features included in your new tier. You can manage your subscription from your vendor dashboard at any time.

When your promotional period ends: • Your account moves to the free tier automatically • No charges are made — there is no automatic billing • Your existing listings and data are preserved • If you exceed the free tier's limits, excess listings may be moved to draft status You'll receive reminders as your promotional period approaches its end, giving you time to decide whether to upgrade to a paid plan. To continue with premium features, simply upgrade from your vendor dashboard before or after the promotional period ends.

Yes, you can downgrade to a lower tier at any time: 1. Go to your Vendor Dashboard 2. Navigate to the Upgrade/Plan page 3. Select the lower tier you want to move to 4. Confirm the downgrade What happens when you downgrade: • Your current subscription is cancelled • You move to the new tier immediately • If you have more listings, markets, or offerings than the new tier allows, excess items may be deactivated • No prorated refunds are issued for the remaining time on your current billing period Tip: Before downgrading, review your current usage against the new tier's limits to avoid disruption.

Vendor plan billing is straightforward: • Monthly plans are billed once per month on the date you subscribed • Annual plans (where available) are billed once per year at a discounted rate • All billing is handled through our secure payment processor • You can view your billing history and manage your subscription from your vendor dashboard To cancel your subscription: • Downgrade to the free tier from your plan page • Your paid features remain active until the end of your current billing period We do not issue prorated refunds for mid-cycle cancellations. Plan changes take effect at the time of the change.